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If, for any reason, you or your gift recipient are not satisfied with your purchase, you may return any merchandise in its original condition directly to us within 30 days of the date we ship the goods for a full merchandise refund. Note that we only refund shipping costs if the return is a direct result of our error. Items that qualified for free shipping promotions will incur a deduction for shipping and handling. To return any product, please call 1 (818) 346-1520 or email to info@etroniczone.com and request a “Return Authorization Number (RAN)” Please save all boxes and packing materials pending resolution. We cannot accept any returns without the RAN (this includes items refused by you at time of delivery) so please do not return any merchandise without the prior authorization (written or via email) from our Customer Service Department.(Refunds will not be issued for unauthorized returns).
Returned items must be in their original box, including original shipping carton and inserts, with original accessories, packaging, manuals and registration card in undamaged, clean and brand-new condition. Product that is returned incomplete, damaged, or has been used -- if accepted -- will require a deduction. This deduction is final. Subsequent return of missing items will not reverse the deduction.We reserve the right to charge a restocking fee (5% - 25% : varies with the item) for any returned order except for those caused by our error. Computer software, video games, audio CDs, VHS and DVD videos are returnable only if unopened.
Please inspect your merchandise for any breakage that may have resulted in transport. Claims for damages caused by the carrier must be reported to and taken up directly with the carrier. We strongly recommend that you keep the original shipping boxes and related packing materials until the claim is resolved. We will gladly assist you with any claims against the carrier.
Special order items may not be returned - except for errors caused by us.
Refunds are paid in same manner as original method of payment.
Please note that we cannot accept cancellations once your order has shipped.
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